Refund policy

At Zerushi, we want you to be delighted with our product. If you're not entirely happy with your order, we offer a straightforward return process to ensure your peace of mind. Please review our return policy guidelines below:

1. Returns Eligibility:

• Returns are accepted within 30 days from the date of delivery.
• The gloves must be in new and unused condition, with all original tags and packaging intact.
• Custom-designed gloves are non-returnable unless they are defective or there is an error on our part.

2. Initiation of Return: To initiate a return, please follow these steps:

• Contact our customer support team at zerushishop@gmail.com within 30 days of receiving your order.
• Provide your order number and a brief reason for the return.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
• We recommend using a trackable shipping method to ensure that your return is received.

4. Refund Process:

• We will process your refund once we receive and inspect the returned gloves.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to [X] business days for the refund to reflect in your account.

5. Exchanges:

• We currently do not offer direct exchanges. If you need a different size or style, please initiate a return for a refund and place a new order.

6. Defective or Incorrect Items:

• In the rare event that you receive a defective or incorrect item, please contact our customer support immediately for assistance. We will provide a prepaid return label in such cases.